Data Deletion

Effective date: November 9, 2026

Delete data for a connected social account only

1. Log in to Madola.
2. In Accounts, click Disconnect next to the account.
3. That account's access tokens and related data are deleted immediately.

You can also remove Madola's access directly in the Instagram or Facebook app under Settings → Security → Apps and Websites (or Business Integrations).

Delete your entire Madola account

Email support@madola.app from the email address you signed up with, using the subject “Delete my account”. After verifying your identity, we will delete your account and all associated data (posts, media, auto-reply rules, conversation history, and connection information) within 30 days and send you a confirmation email.